Privacy
Policy
All content on this Internet site is owned or controlled by The Lenbrook Group of Companies (“Lenbrook”). Lenbrook provides access to and use of our Web site subject to the following Privacy Policy.
Lenbrook
is committed to protecting your personal information. The
following privacy policy describes how Lenbrook collects, uses
and safeguards the personal information you provide to us when
using our website. This privacy policy should be read in
conjunction with our Terms and Conditions.
Types of Information We Collect
-
information you submit to us and
-
information our site gathers automatically
Information You Submit
-
contact you;
-
process and maintain warranty registrations;
-
publish your comments online and share them with other visitors to our site;
-
provide customer support on the use of our products and services
-
access Press Room services
-
provide you with information relating to our products and services; and
-
generally respond to your queries
On
occasion you may also submit information to us in connection
with special offers, promotions or contests.
This information allows us to administer these programs,
and we may also use the information collected to send you
further marketing and promotional material relating to our
products and services.
Information our Site Gathers
Automatically
Usage
Tracking
Lenbrook
welcomes everyone to search and use the site without charge to
view our products and services. As you browse the web-site we
automatically record the Internet address of your computer (not
your e-mail address) and other standard tracking data to track
the number of visits to our web site, the parts of our site that
are most frequently visited and the average time spent on the
web site.
Lenbrook
uses this information to:
- evaluate interest in
various products and services;
- measure the use of our
sites; and
- generally improve the
content of our web site
You
should know that usage tracking data is not associated with
individually identifiable or personal information, and does not
reveal anything personal about you.
Cookies
Like
many other commercial web sites, Lenbrook uses standard
technology known as ‘cookies’ to collect information about
how you use the site and to ensure that visits go smoothly.
Cookies do not reveal or contain any personal information, nor
can they read any information on your computer or interact with
other cookies on your hard drive.
You
should know that if you do not want your browser to accept
cookies, you can turn off the cookie acceptance option in your
browser settings. However, please note that disabling cookie
support may prevent this site from functioning properly and you
may not be able to fully utilize all of its features and
information.
Click through URL’s
In
some of our customer email communications, Lenbrook uses a
device called a "click-through URL". When you click on
one of these URLs, you pass through our system before arriving
at the web site that is your true destination. We use click-throughs
to determine the level of interest in particular topics and to
measure the effectiveness of our communications. We do not share
this data with anyone, and we make no attempt to match click-throughs
to particular email addresses.
Need for Personal Information
Personally
identifiable information is not required to obtain access to our
public sites, if however, you choose to withhold such
information where it is expressly required, Lenbrook may not be
able to:
- give you access to
certain sections of our web site;
- send you information on
products or services or any other information you may have
requested; or
- contact you.
Use of Personal Information
Lenbrook
uses your personal information in response to the purposes for
which it was provided, or as otherwise set out herein.
If
you provide us with your email or other contact details we will
ask you if we can use it to send you updates on the latest
products and services. If you do not want us to contact you, you
may decline to receive this information and we will respect your
wishes. If you do not decline to receive this information we may
use the information that you have given us to inform you about
our products and services.
Regardless
of your choice, you may, at any time, request to discontinue
receiving information about products or services by contacting
our Privacy Officer and informing us of your preferences.
The
information you provide or Lenbrook obtains from you via the web
site will be held primarily by us. Our employees will have
access to such information on a ‘need to know’ basis and,
because we operate internationally, we may send it to our
Lenbrook distribution partners.
We
may provide individually identifiable information to third
parties in cases where it is required by law, or we may provide
your personal information to our legal or tax advisors for
business purposes.
It
is our policy not to disclose any personal information about
site users to third parties without specific permission to do
so. We do not sell or disclose any of your personal information
to marketers or periodical publishers.
Any
third party display advertisements shown on our site may collect
user information if you click or follow their instructions. We
do not control any data collected voluntarily or involuntarily
through these advertisements. You should investigate the privacy
policies of any advertised site if you have concerns about its
collection and use of user information.
Acceptance and Consent
By
using this web site, you signify acceptance and agreement with
this Privacy Policy and the Terms of Use. If you do not agree
with any one or more of our terms, please discontinue use of
this site.
By
submitting information to Lenbrook, you consent to the
collection, use, disclosure and retention of that information
for the purposes described to you at the time of collection, or
as outlined in this Privacy Policy.
If
you have questions or concerns about your personal information
or if you wish to stop receiving information about Lenbrook
products or services or have your comments removed from our
guestbook, please contact us in writing at:
Lenbrook
Attention:
Privacy Officer
633 Granite Court
Pickering
,
Or
by e-mail at privacyofficer@lenbrook.com
Telephone:
1-905-831-6555, Ext. 4417
Protection of Children Online
It
is our intention that the Lenbrook web site be used by adults.
Children should always ask their parents or guardians for
permission before sending personal information to Lenbrook or to
anyone else. We encourage parents to take an active role in
their children’s use of the Internet. No information should be
submitted to, or posted by visitors less than 16 years of age
without the consent of their parent or guardian and Lenbrook
will not knowingly send direct mailings, including email or
other correspondence to anyone under the age of 16.
Security and Encryption
Lenbrook
protects customer data we collect by storing it on password and
firewall protected servers using encryption technologies to
protect against unauthorized access.
While
Lenbrook uses reasonable endeavors to provide a secure
contracting environment it cannot guarantee the absolute
security of information and you agree to assume the security
risk for the information you provide on this site.
We
urge you to take every precaution to protect your personal data
while you are on the Internet. At a minimum, we encourage you to
change your passwords often, using a combination of letters and
numbers, and make sure that you are using a secure browser as
you surf the Internet.
Links
This
site contains links to other web sites and Lenbrook has no
control over the content of third party sites and is not
responsible for the privacy policies of such sites, or for any
information contained on those sites.
We encourage you to review the privacy policies of such
third party sites prior to disclosing any of your personal
information.
Privacy Policy and Terms of Use
This
Privacy Policy co-exists with our Terms of Use.
Together these govern the general web site practices of
Lenbrook. We encourage you to familiarize yourself with these
policies.
Updates and Contact
This Privacy Policy was last updated on
© 2010 Lenbrook Inc.
09/30/10